How can we help?

Contact

Email us

Calebonne is operated by Calebonne, LLC, registered in Delaware, United States. For anything about the app, your account, a subscription or your data, email support@calebonne.com. Include the email address on your account (if you have one) and, for a product question, the barcode.

Account & data

Delete your account or get a copy of your data

• Delete your account inside the app: Profile → Account settings → Your data → Delete account. Your account and every piece of server data attached to it are removed within 30 days. You do not need an account to use Calebonne.
• Export your data: Profile → Account settings → Your data → Export my data downloads a machine-readable copy instantly.
• Clear your scan history or turn personalization off at any time from Profile.

The full Privacy Policy lists everything we collect and why.

Subscriptions

Manage, cancel or refund Calebonne Pro

• Bought in the App Store: manage or cancel in your iPhone's Settings → Apple ID → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.
• Bought on Google Play: manage or cancel in the Play Store → Payments & subscriptions. Refunds are handled by Google Play.
• Bought on checkout.calebonne.com: manage or cancel from the link in your receipt email, or email support@calebonne.com from your account address. For a refund, email us with the receipt.

Cancellation always takes effect at the end of the paid period: you keep Pro until then and are not charged again. There is no free trial. Details are in the Terms of Use.

Wrong score?

Report a product or data error

Every result in the app has a "Something wrong?" control; use it and the report lands in our moderation queue with the product attached. Corrections never overwrite data automatically. Manufacturers and retailers use the same route; nobody can pay to change a score. How the score is built is published in the methodology.